ML Classification not applying predictions on Incident creation

[AnireddyS861328]

Hi All,

I have created an ML Classification solution on the Incident table to auto-populate fields like Service/Category. The solution is trained and active.

However, when I create a new Incident, the predicted values are not getting populated automatically on the form.

My requirement:
I want ML predictions to populate fields during Incident creation itself.

Questions:

1. Does ML Classification automatically populate fields on record creation?
2. Do we need to explicitly trigger prediction using script?
3. What is the correct way to apply predictions when a new Incident is created?

Any suggestions would be helpful.

Thanks!

[Tanushree Maiti]

Hi @AnireddyS861328 

1. Ensure The plugins com.glide.platform_ml and com.snc.incident.ml_solution must be active.

2. Deactivate OOB  PI business rule on incident and create same for your requirement. 

  Update your  solution definition in the advance script.

3. Test it now