Manager review process usecase

[Preethi26]

Hi Team,

I need to come up with idea that, we have to notify User's Manager on the user roles and whether user needs the role or not.

Example: I have itil and few change relates roles and for every 6 months my manager must be informed on my roles and he should approve or reject it.

Likewise for all his reportees -Manager must be notified.

How i can built it. Kindly suggest.

[Sonam_Tiwari]

Hi @Preethi26 ,

You can create a report on User Roles and a 'Scheduled email of report' which triggers only on 6th month or 12th month. 

Put an additional filter as 'Manager is dynamic Me' in the report so that only his/her reportees will be included in the list. 

Scheduled email of report

Here, in the condition, you can check for 6th or 12th month as 6 monthly is not present OOB

Condition : 

var month_check= false;

var gdt = new GlideDateTime();

if (gdt.getMonthLocalTime() == 6 || gdt.getMonthLocalTime() == 12) {

    month_check= true;

}

month_check;

For approval part you can create required mail scripts with approve and reject buttons.

I am adding few references here for you to check: hhttps://www.servicenow.com/community/itsm-blog/approve-reject-button-in-approval-notification/ba-p/...

https://www.servicenow.com/community/hrsd-forum/approve-reject-button-on-email-notification/m-p/1329...

and threads that helped in to anwer you : https://www.servicenow.com/community/developer-forum/schedule-job-for-selected-day-of-selected-month...

[Preethi26]

Thanks @Sonam_Tiwari  I will apply this idea and if some other comes up please let me know.