Map visualization in Reporting

prajaktanaik
Giga Expert

‎07-10-2020 08:28 AM

In report, Map visualization we have "Map this data"  to configure the map. This "map this data" is coming from the Map sources that are created in the system. Here, if we are creating any map source example: "incidents by caller location.region" then this is not giving the map visualization with Region/state even after selecting the . However, it is only showing the Country on world map.

Can you help, how can we see regions located on world map? is it possible in ServiceNow map reporting visualization?

find_real_file.png

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Thomas_Davis
Administrator
Administrator

‎07-10-2020 08:41 AM

It looks like the Region that you are referencing in the fields is a customized field, because it has u in u_region.  Are you sure that the data that you have in your u_region field matches what is in the Region and state mappings?

Adam Stout
ServiceNow Employee
ServiceNow Employee

‎07-10-2020 08:46 AM

The mappings link to a GeoJSON file that map the region string to a key in the GeoJSON file.  

1) The strings have to match the mapping.  If your data has "CA", "California", and "Cal" in it, these are all different.  This is common for "US", "U.S.A.", "USA", "United States", and "Unitest States of America".

2) Your regions need to map to a location in the GeoJSON file.  The world map and several countries ship OOTB, but if you have custom regions (Northwest, South, etc.) you have to build or get GeoJSON maps for these.