Metrics are not visible under metric definition for sc_req_item table.

[Kartik Swaroop]

Hi ,
I've created a metrics for request item table but records are not visible.

and there one database view for request item table

Would you guys please help here,  i need to create a metric report for request item table.

[Musab Rasheed]

Hello,

I see metric definition you have select table as Incident ? may I  know what you are asking ?

Regards

[Kartik Swaroop]

This is the correct one,  I want to check the duration of assignment groups on ritms, we have the incident metrics to check the data but I tried creating for RITM, and it doesn't show any data.

[Community Alums · Accepted solution]

Hello Kartik,

It seems you have create correct metrics definition. 

Kindly note that this definition works only on tickets whose assignment group changed after creating this definition.  

If you are still facing the issue, please let me know.

[Kartik Swaroop]

So it won't work on previously created records ?