Metrics Timeline export

[YounesAit]

Greetings,

I am exporting a list of tickets, and want to export the information about groups that worked on each of the tickets. I did some digging and the 'Metrics Timeline' looked promising but I don't know how to export it for all the tickets.

Thank you in advance.

ps: I don't have much experience with ServiceNow (beginner level).

[Dr Atul G- LNG]

Create a report on a metric table of list type and export it.

https://youtu.be/jpGkiML3Ztc?si=jxVgNB2pJeAzsx8y

[Tanushree Maiti]

Hi @YounesAit 

Use a report based on the Metric Instance (metric_instance) table.

Step 1: Create the Report

• Navigate to Reports > Create New
• Under the Data tab:
• Source type: Table
• Table: metric_instance
• Under the Type tab, select List.

Step 2: Apply the Metric Filter

• Under the Filter condition builder, set the following parameters:
• Definition | is | Assignment Group
• Click Run.

Step 3: Customize and Export Your Data

1. Click the Personalize List icon (the gear) in the list view to add more relevant fields.
2. Add fields such as ID (the ticket reference) and Value (the name of the assignment group) to your columns.
3. To download : right-click on any column header and select Export > Excel