Platform Analytics: Adoption Guidance & Known Issues Reference

Dan_Kane · ‎02-12-2026

Formerly published as "Getting Ready for Platform Analytics: Value, Gaps, and Fixes (2026)"

This page exists to give Platform Analytics customers a transparent, current view of what to expect during adoption — the benefits, the known friction points, and the fix status for confirmed issues. The detailed Known Issues & Fix Reference is attached below as a PDF, updated bi-weekly as new issues are identified and resolved.

NOTE: This content is community guidance based on analysis of customer support cases, field experience, and community feedback. While created by members of the Platform Analytics product team, this represents practical tips and known issues gathered from the field and is not official product documentation. For official documentation, please refer to docs.servicenow.com.

NOTE: Information about future products, features, or functionality is intended to outline ServiceNow's general product direction and is for informational purposes only. It is not a commitment, promise, or legal obligation, and may change at any time at ServiceNow's sole discretion.

UPDATE (March 2026): In March 2025, we announced that the ability to create new Core UI content (dashboards and reports) would be discontinued beginning with the Australia release. Based on customer feedback requesting additional transition time, we have extended this timeline — new Core UI content creation will remain available through the end of 2027, regardless of release family. While you may continue to create Core UI content it is unsupported starting with Australia.

Sections:

The Value of Upgrading
Getting Ready for Platform Analytics
What This Means for Your Migration

From Questions to Clarity: The Value of Upgrading

Upgrading to Platform Analytics isn't just about getting new analytics features—it's about giving your teams a clearer, faster, and more connected view of how the business is really performing. With today's pace of change, leaders need sharper signals and users need tools that help them get to answers quickly. Platform Analytics is designed to do exactly that.

See more of what matters

Most organizations want to understand performance from multiple angles but are limited by old reporting structures. Platform Analytics changes that. With enhanced Data Snapshots that support deeper, multi-level KPI breakdowns, you can examine performance by region, team, product line, or any other dimension you rely on—without waiting for end-of-day processing. The result is a faster, more meaningful understanding of what's driving shifts in your operations.

Make decisions with greater confidence

Teams often spend too much time interpreting dashboards or debating what they mean. Platform Analytics helps cut through that noise. Built-in guidance highlights where attention is needed, suggests KPI thresholds, and surfaces opportunities for improvement so you can move from "What's happening?" to "What should we do?" much more quickly.

Connect your data, not your spreadsheets

Data rarely lives in one place anymore. Platform Analytics taps into Workflow Data Fabric to let you analyze cross-functional data without extracting, exporting, or stitching it together manually. Whether you're connecting insights across IT, HR, fulfillment, or customer operations, you get a more complete picture with governance built in.

Give everyone the power to explore

Business users shouldn't have to wait for an analyst to answer a simple question. With AI Data Explorer, users can ask questions in plain language—"What's driving the increase in high-priority cases?"—and get guided insights and visualizations instantly. They can even share and curate their findings in collaborative spaces or add them directly to dashboards. It shortens the distance between a question and actionable insight.

Keep your analytics environment healthy

Analytics can get cluttered over time. Platform Analytics brings AI into the upkeep with suggestions that improve visualizations, highlight key insights right on the dashboard, and flag outdated or unused content. It's a quieter, more proactive way to keep your analytics ecosystem clean and trustworthy.

A better experience overall

From unified filters and improved accessibility to faster KPI load times and optimized snapshot processing, the end-user experience is smoother, faster, and more intuitive across the board.

Getting Ready for Platform Analytics: Known Issues & Fix Reference

As customers move from classic Reporting / Dashboards to Platform Analytics, most experience a smoother, more modern analytics experience—with better performance, richer visualizations, and improved export options. Core UI dashboards and reports remain available for you to create and use until you choose to migrate or replace them. However, development of Core UI product capabilities ended as of the Tokyo family release. All new capabilities work within Platform Analytics experience only.

NOTE: Don't let Core UI migration block your Platform Analytics experience adoption. You can start building new content in Platform Analytics experience immediately while your legacy Core UI dashboards and reports continue to work. Migration is optional and flexible—migrate everything, migrate selectively, or keep legacy content as-is (legacy content is available but unsupported Australia-forward). The Migration Center will continue to be available and updated in Australia and future releases.

Legacy dashboards can be complex. Many are heavily customized and use features that behave differently in Platform Analytics. To reduce uncertainty, we maintain a detailed Known Issues & Fix Reference document that covers confirmed defects across all Platform Analytics functional areas, including:

Visualization, Editing & UI Behavior
Exporting Behavior
Migration Fidelity
Data Source, Filtering & Cache Behavior
Accessibility (508 Compliance)

Each entry includes a plain-language description of the customer impact, PRB/KB reference where available, fix status, target release, backport status, and workaround where one exists. Items are tagged with a Reach label (Common / Occasional / Rare) to help set planning expectations.

The current version of this document is attached below as a PDF. It is updated on a bi-weekly cadence — when a new version is published, the attachment on this article is replaced. Bookmarking this page is the best way to stay current.

NOTE: PRB and KB numbers marked as "internal" are not directly accessible to customers. Share them with your ServiceNow support engineer if you need to reference a specific gap or behavior.

NOTE: Fix targets and release dates for unresolved issues are estimates based on current engineering plans and are subject to change. The development, release, and timing of any fix remains at ServiceNow's sole discretion.

What This Means for Your Migration

Taken together, the gaps documented in the attached reference show a consistent pattern: most Common items are already fixed or targeted in Zurich, Australia, or Store plugins, with clear workarounds. Occasional and Rare items tend to be tied to advanced filtering, highly customized dashboards, or large data volumes.

For planning purposes:

Treat the Australia release as a major milestone for Platform Analytics migration (Core UI deprecation, better exports, accessibility fixes). Expect to run Core UI and Platform Analytics side-by-side during transition and to rebuild a small set of complex dashboards rather than migrating everything automatically. Use the post-migration checklist to catch most configuration-related issues quickly (properties, roles, ACLs, cache, Migration Center review). When in doubt, share the relevant PRB/KB IDs (marked internal) with your ServiceNow support engineer; they can confirm whether a known fix, store update, or patch applies to your instance.