Metrics vs Performance Analytics

[hm69]

Good day --

Could someone help describe some of the similarities and differences between Metrics and Performance Analytics?

I know that Metrics rely on Db Views and PA is driven by its own module with Indicator and Breakdown sources, but which one of these (Metrics or PA) do I use under what circumstances?

Any simple examples would be helpful.

Thank you.

[hm69]

Hi Josh,

Metrics are kept in their own table in ServiceNow.

Do you see a situation where you join that table to other tables--maybe the task table?

Hugo Mendoza

[Ulrich Jugl]

Hugo, this is a very valid scenario to join these tables to do reporting (e.g. for a different use case incident and task_sla are also merged in incident_sla database view)

[gyedwab]

Out-of-box, the ServiceNow provides joins between the metrics_instance table and other tables. For example, incident_metric is a join between metric_instance and incident, so that you can easily reference all of the information on the Incident table.

[gyedwab]

If you're looking at the various reporting/analytics tools around ServiceNow, you should also be aware of Explore Analytics, which does real-time reporting beyond what ServiceNow provides out-of-box, as well as against data that isn't in ServiceNow (e.g. in your call system, your monitoring system, etc).