Multiple plugins for PA - which is the correct for ITSM Pro Fulfillers

kthorpe
Kilo Contributor

‎09-25-2019 06:22 AM

We have upgraded to ITSM Pro which includes and upgrade to PA.  It is not clear which of the multiple plugins apply to ITSM Pro.  I have looked at the subscription set to see what products are included and it is not clear there either.

ITSM Pro includes the following:

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However, when you select any of these, a number of other plugins are listed.  

I have installed the content, spotlight packs and the Performance Analytics for Service Management which references Performance Analytics Premium for Service Management and has been activated.

However, when I check against the Plugins installed for PA, I also see a Performance Analytics Premium and am not sure if this is part of what we have paid for in our ITSM Pro subscription.  This plugin has not been installed yet.

find_real_file.pngI wanted to ask Hi to activate the plugins for me but as the request specifies the plugins to be activated as mandatory, that did not help.  I have logged a call with Hi but thought someone in the community may be able to help.  

I also noted that despite including the plugin for knowledge, no indicators are active.

Thanks in advance for your assistance.

Karen

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Uncle Rob
Kilo Patron

‎09-25-2019 07:10 AM

I strongly suspect ITSM Pro allows you to have all of them, but as always: the license model changes so frequently the absolute authority on this should be your rep.  Really sorry for the confusion you're experiencing.

More food for thought:  Its the indicators in those plugins that really matter.  The dashboards themselves have all kinds of interesting widgets, but orgs just starting their PA journey should pick 2 or 3 indicators per process to start with, and custom dashboards from there.

kthorpe
Kilo Contributor
In response to Uncle Rob

‎09-25-2019 08:15 AM

Thanks.  I did ask my account team but still no clarity.  Will follow up with them again.  I don't want to enable something which I'm not licensed for and then have to debate it 🙂

 

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Uncle Rob
Kilo Patron
In response to kthorpe

‎09-25-2019 09:10 AM

Sorry to hear you can't get a clear answer.

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Adam Stout
ServiceNow Employee
ServiceNow Employee

‎09-25-2019 12:55 PM

At the top of the Performance Analytics Community, click on "Getting Started".  Step 1 is activation and there is a guide to which Content Packs you are entitled to.

Getting Started: https://community.servicenow.com/community?id=community_article&sys_id=10f479ecdbc37fc45ed4a851ca961...

Here is the guide for activation: https://community.servicenow.com/community?id=community_article&sys_id=9f1c2e21dbd0dbc01dcaf3231f961...

You'll want to look at the base content packs and those for Performance Analytics for Service Management.

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