Need Report that shows open and closed incidents by assignment group

[Theresa Hitch1]

I am trying to create a report that shows open and closed incidents by assignment group for the last month. I am still new to reporting and performance analytics and cannot seem to get the information I need in one report. We do have performance analytics premium so I have even tried the multiple data set reporting. can someone please help?

[Rajesh Mushke]

Hi Theresa Hitch,

1. Navigate to Reports > Create New. In releases prior to Eureka, navigate to Reports > View / Run and then click New.
2. Fill in the fields, as appropriate.

   Fields vary according to the type of report chosen. See the descriptions of the individual report types for additional details.

   

   
   

   http://wiki.servicenow.com/index.php?title=File:ReportForm.pngReport form
   

3. Click Save.

   The report is generated.

[Rajesh Mushke]

Hi Theresa,

i hope your query is resolved, please make the correct answer based on your impact.

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[Theresa Hitch1]

This is what I am currently getting

I need to see the closed over the correct open assignment groups

[jyoti29208]

Hi Theresa,

Try this thing,

Please provide your feedback appropriately (Like, Helpful, Endorse AND/OR Correct) to help community.

Thank you!

Regards,

Jyoti