New Platform Analytic Data Visualizations Stuck on Loading Group by Variable

mattmm
Kilo Sage

Hi All, I regret the day I loaded Platform Analytic Experience to replace the traditional dashboard and report functionality I use as it is not a great user experience and I've come across many small issues. This one however I cannot work around. When trying to add a data visualization element I want to choose to group my pie chart by variables within my req item. It just stays stuck on loading after choosing variable in the list and remains this way for over 15 mins at last try so it is not going anywhere. has anyone else experienced this before I log this with ServiceNow and know a possible workaround before I log this? 

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2 REPLIES 2

Chuan Lip Lim
Tera Contributor

We have similar problem but no solution from Now Support yet. Please log a case so that Now Support prioritize on the fix. Let us know if you have a workaround or solution.

mattmm
Kilo Sage

Hi @Chuan Lip Lim , I have logged this and it is fixed in Washington DC Patch 8 onwards.