No data (N/A) in benchmarks (Success Dashboard)

ttnugen
Tera Contributor

3 weeks ago

Hello,
We have recently opted-in for benchmarks, but after 2 weeks, we still have no score (N/A) on any KPIs (ITSM, ITOM, HR, etc). We are on parth 7 Australia.

Is it a certain delay in servicenow to compile data and show it on Success Dashboard? 

Aanyone here experiencing the same problem?

Thanks

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1 REPLY 1

Hemanth M
Tera Sage

3 weeks ago

Hi @ttnugen ,

 

Hope you followed the  guided set up : https://www.servicenow.com/docs/r/it-service-management/benchmarks/t_EnableBench-cf.html 

 

if still an issue, please open a NowSupport /HI ticket.

 

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025,2026