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PA - Change the breakdown source element filtration

Admin Pro
Tera Contributor

Hi, community,

I have searched for this but could not find a relevant topic. Is there a way in PA to change the behavior of the breakdown element filter operation? For example, instead of an element x = xyz, change that to element x "Contain" xyz.

 

I have attached a picture for further clarification. 

 

If that is not possible, are there any alternative solutions you can think of? 

 

P.S. The Business unit is a glide_list field. Hence, why "=" doesn't work.

3 REPLIES 3

Admin Pro
Tera Contributor

@Adam Stout, I am tagging you as I hope to use your PA experience to find an answer.

Adam Stout
ServiceNow Employee
ServiceNow Employee

The source field may be a list but the breakdown element is a single sys_id. A breakdown mapping can accept a list but it will end up counting a single row in each mapping. This is generally correct but the total of the breakdown may be greater than the total number.

Admin Pro
Tera Contributor

Thank you but my question is around the operation of “contains” instead of “=“. Even with one sys_id is it possible to filter for element contains “xyz” instead of the current setup that only filters element = xyz? As you know glide_list don’t accept ‘=‘ operation