Performance Analytics - How does a Word Cloud determine which Breakdown Elements (e.g. Assigned To)
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yesterday
Hi All,
I’m trying to understand how Performance Analytics builds the list of breakdown elements when a breakdown is selected in a Word Cloud widget.
Example:
Indicator is based on sc_task/Incident
Word Cloud is configured and works correctly with Breakdown = None
When I choose Breakdown = Assigned To, the “Element” picker shows a partial list of users — it stops partway through the alphabet (e.g. ends around “D”)
Users who definitely have in-scope records for the indicator do not appear in the list
At the same time, some users who have no in-scope records do appear
This is not a permissions issue; the same behaviour occurs for admin users.
What I'm trying to understand is:
- What data source and rules do the Word Cloud use to populate the Breakdown > Elements list?
- What governs which breakdown values are even made available in the UI once a breakdown is selected.
- Why would a user with qualifying records be omitted while another user with no qualifying records appears?
- Is there a hard cap or optimisation that limits how many elements are returned?
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