PA dashboard translation problem

[SimenKnudsen]

Hi everyone,

We’re seeing a strange issue in our instance with a dashboard used in Service Operations Workspace.

When the language is set to Norwegian, the dashboard loads and works as expected. But when we switch the language to English, the dashboard just keeps spinning, no data is rendered, and the layout also appears slightly different.

I’ve already checked the sys_ids, and they are the same, so it seems to be the exact same dashboard being displayed in both cases.

Has anyone experienced something similar, or does anyone know what could be causing this?

We are using Yokohama 12-18-2024__patch3-hotfix2

  

[Ankur Bawiskar]

@SimenKnudsen 

was this working fine earlier and you recently upgraded?

[Tanushree Maiti]

Hi @SimenKnudsen 

Can you check this KB: KB0717183 While loading dashboard, all the widgets flicker and show a spinner but none of them load ... 

Resolution

---

The issue is due to an invalid sys_user_preference value for "com.snc.pa.ui.preferences_dashboards"

To resolve the issue for affected user perform steps below:

1. As an admin user go to  sys_user_preference_list.do

2. Filter for name = com.snc.pa.ui.preferences_dashboards and User = affected user's name

3. select the record and delete.

4. User should Log out and log in again after deleting the preferences.