pa_viewer role can't see detail scorecards - security constraints prevent access

Shane J · ‎09-22-2017

Right now I have itil setup to inherit pa_viewer. This allows my itil users to see the widgets (graphs) in PA, but if they want to click on one to get into the detail they get a "security constraints prevent access to requested page" message. I haven't been able to determine which table ACL may be the cause of this, and there's nothing obvious in the PA admin stuff. itil users have read access to pretty much everything in our instance right now, so I don't think it has anything to do with the actual related 'Task' tables.

sethivarun · ‎09-25-2017

Hi Jude,

I just had this issue and i know why now

If you are trying to access the breakdown then the indicator that comes up should be accessible by that user.

For ex: if you go to incident management dashboard and in overview tab click on the basic indicators, it shows you the details related to that indicator. What you need to do to make that accessible is go to the indicator record and under access control tab, select the visible to all users, or mention the role which you want it to be visible for.

Please mark the answer as correct or helpful if it helps resolving the issue

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sethivarun · ‎09-22-2017

Hi Jude,

pa_viewer only allows to see dashboard and scorecard. what are the details you are trying to see?

Shane J · ‎09-25-2017

These are all itil users I'm referring to.

Jaspal Singh · ‎09-25-2017

Hi Jude,

Possibility that the table which has some security constraint issue would be a custom/database view table. Since, security constraint issue is mostly of ACL you can try in & look for the table & all the ACLs that are set up for that table.

Shane J · ‎09-25-2017

My itil users have full read access to sc_request...I'm not sure which table is the issue.