Is an ITIL role required to be a PA Viewer?

[Chris Sanford1]

We have a PA premium subscription and I was wondering if it is possible to give access to unlicensed users so they can view scorecards, with no cost associated? I know there is a pa_viewer role, but I see that without an ITIL license users only have access to their own incidents, so does that mean any scorecard against incident data would not show them any data unless they had an ITIL license? I am trying to sell people on moving out of Power BI reporting on ServiceNow data and into Performance Analytics, but the cost associated with doing so could be one of the potential setbacks.

[AbdulAzeez]

OOB if you assign pa_viewer role it automatically inherited with itil role by default you will get assigned with ITIL Role.

[AbdulAzeez · Accepted solution]

Just by pa_viewer role the dashboard will be visible but you wont see the consistent report, You must have an ITIL role atleast

[Chris Sanford1]

That's unfortunate, but thanks. I do not see any out of the box relationship between the two roles though, I checked the personal developer instance with PA installed on it.

[tahnalos]

We had to do a couple of things:

1) We created a new role that was strictly read only on Incident, Change, and Problem.

2) We modified the Visible To field on Dashboards so that the default was "Groups and Users".  It was previously set to "Everyone".

3) We removed all OOB reports (they didn't have the info we wanted).

4) We removed pa_viewer from modules that we deemed as unneccesary.  In retrospect however, we should have created a new role to emulate pa_viewer and only to the modules that we wanted.

The end result was that we used the new read-only role along with pa_viewer for those who wanted access to these reports.  In the future we will be replacing pa_viewer with a more specialized permission.

Thanks