Performance Analytics - Automated indicators and Formula indicators are not showing any data

[M2A]

Hi Team,

I wanted to calculated "%SLA not breached" in a month.

For this i have created a Indicator Source: SCTASK.SLA.COMPLETED

Then i have created two automated indicators:

1. All not breached SLAs

2. ALL SLAs

Under the above automated indicator i have created a job, which collects data, as of now i kept it "On Demand".

 And when i click on the above two automated indicator "Explore indicator" related link after running the job, which is collecting data, it shows like below:

Can anyone help me out on this, where am i lacking to create the indicator?

[abirakundu23]

Hi @M2A,
Please ensure according to "Data source" data is available in the instance.
Execute the schedule job again. check the "Run Diagnostics" for Automated and Formula indicator, attached screenshot as reference.

Please mark helpful and correct answer if it's worthy for you.

[M2A]

i did that no issues found.

[Mohammad Danis1]

@M2A , Issue could be with indicator source or schedule Job. 
I could see you created this with "frequency" as "daily". Could you please try changing this to monthly and run it again?

You cannot just change an indicator frequency, because the frequency of the indicator must match the frequency of its source. To change a daily indicator to monthly you have to disconnect the indicator source, and select an monthly indicator source(change the frequency of your indicator source to monthly). This invalidates the scores, so that's why it allows you to save it as monthly.

A monthly indicator source will have criteria such as "opened on this month" instead of how a daily one has, such as "opened on Today".

Also, if JOB ran successfully and it shows 60 records inserted. Open the indicator in analytics hub and see if you are able to see the previous data. 

As far as I am guessing issue is with frequency. 

Regards,
Mohammad Danish

[AndersBGS]

Hi @M2A ,

Have you verified that there is data collected on both automated indicators. If you select see scorecard from both automated indicators, do you then see data? How is your formula indicator configured - Can you share a snip of this?

[M2A]

Hi All,

Thanks for all your replies..

the issue was with the data collector job field RUN as. I was using the system Administrator profile OOB one and because of that the score values are getting scored under the global domain of pa_scores_l1 table.

We are working on domain separation instance that is why i need to select a user who is created in our domain. I created a new user and then again ran the job and this time it worked.