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01-22-2019 11:43 AM
Do consumers of visualizations created in Performance Analytics (PA) need PA licenses themselves? Or, are PA licenses only needed for creators of these visualizations in PA? For example, if I (a creator in PA) created a set of scorecards in PA, created widgets from them, and put those widgets on dashboards, would my consumers need PA licenses themselves to see these dashboards?
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01-25-2019 12:03 PM
It is always best to check with your Account Executive, but generally, Performance Analytics is licensed by the solution (ITSM, CSM, HR, etc.), not by the user.

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01-22-2019 12:29 PM
It's just like any other application, with a set of roles to allow users to interact with the application from reading the dashboards to building indicators, etc. Without a PA license, you won't be allow to create anything in PA.
Any licensing question should also be directed to your sales rep.
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01-25-2019 10:35 AM
My problem isn't about needing a PA license on the content creation side, but on the consumption side. Are PA licenses needed for consumption of PA objects? I heard that PA is not sold by user, but per package (e.g., ITIL), which would mean that my concern about needing licenses for all of my consumers is a non-issue. However, I want confirmation of this.

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01-25-2019 10:42 AM
I would advise you discuss with your sales rep. I could tell you one answer based on my SN contract, someone could give you a different answer.
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01-25-2019 12:03 PM
It is always best to check with your Account Executive, but generally, Performance Analytics is licensed by the solution (ITSM, CSM, HR, etc.), not by the user.