Report to show difference in trend WITHOUT PA

[Ben Stratford]

Hi everyone,

I'm wondering if it is possible to produce a report that indicates the difference (positive or negative) from a trend,

My organisation doesn't have Performance Analytics so I'm hoping there is another way to produce this.

At the moment, I have a bar chart that shows 2 dates and the Incident Count on each of those. The difference is -2. 

As you can see, my current setup is incorrect but it's a placeholder for now.

I'd like a Single Score type report to show this, or any other report that will show this to be honest.

I'm currently practicing in ServiceNow Developer website before producing anything on my company's live or dev environments.

Thanks

[Adam Stout · Accepted solution]

This is pretty square in the functionality of Performance Analytics so I'm not sure how you would do it without Performance Analytics short of writing a custom job to store the data in a custom table. You may want to look at the Complimentary version of Performance Analytics (for Incident) that may have what you are looking for even if you are entitled to Performance Analytics Premium.

https://docs.servicenow.com/bundle/london-performance-analytics-and-reporting/page/use/performance-a...

[Ben Stratford]

Thanks Adam, I thought as much!

I'll have a look at the link you've shared, thank you