Hello everyone,
I’m configuring a dashboard in Service Operations Workspace using Performance Analytics indicators for Event Management.
Currently, I have three KPI visualizations:
- Number of correlated alerts
- Number of non-correlated alerts
- Number of correlated alerts with the same CI as parent
All three indicators use the same Indicator Source: Alert.New.Monthly.
The Indicator Source filter is configured as:
Source is one of (…) AND (Created on is Today OR Created on is between Today and Last 90 days)
My goal is to display these indicators as Time Series charts showing the daily values over time.
However, I’m not sure if my current Indicator Source configuration is appropriate for this scenario, or if I should be collecting daily scores in a different way.
My questions are:
- Is using the Alert.New.Monthly Indicator Source the correct approach for a daily Time Series visualization?
- Should the Indicator Source use a dynamic date filter like “Today” or “Last 90 days”, or should it collect all records and let Performance Analytics handle the historical snapshots?
- Are there any recommended practices for configuring PA indicators to display daily trends for Event Management alerts in Service Operations Workspace?
Any guidance or examples would be greatly appreciated.
Thank you!
