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Performance Analytics widget visible to agents but not to customer portal users

SNOW_22
Tera Contributor

‎12-23-2025 07:56 AM

Hi, 

 

I have created a widget that displays (Average Response Time) on CSM portal

The widget:

  • Uses a PA indicator

  • Is configured to be dynamic based on the logged-in user

  • Works perfectly for internal users / agents

However, the same widget is NOT visible to customer users (Customer Portal users). Is Performance Analytics supported in Service Portal for customer users? 

What roles or ACLs are required for customer users to view PA indicator data?

 

If anyone has implemented PA widgets on Customer Portal, I would really appreciate guidance or best practices.

 

 

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