Platform Analytics Australia upgrade

[Sneha5]

On upgrading to the Australia version, when an ITIL user logs in, they are taken to the Platform Analytics dashboard library page - /now/platform-analytics-workspace/pages/params/library/dashboards instead of the last viewed dashboard. How to get it to redirect to the last viewed/last opened dashboard  

[Dr Atul G- LNG]

Hi @Sneha5 

As of the latest ServiceNow releases, Platform Analytics (PA) is becoming the default and recommended approach for reporting. The older reporting methods are being phased out, and we cannot revert to them. We need to use and adopt the new platform capabilities instead.

https://www.servicenow.com/platform/platform-analytics.html?state=seamless

https://www.servicenow.com/docs/r/now-intelligence/c_performanceAnalyticsAndReporting.html

[Sneha5]

Hi Atul,

But why as an admin, when i login it takes me to the last viewed dashboard, url ending with now/nav/ui/classic/params/target/%24pa_dashboard.do but it is not the same behaviour for an ITIL user?

[Tanushree Maiti]

Hi @Sneha5 

Refer this post : https://www.servicenow.com/community/developer-forum/platform-analytics-dashboard-as-homepage/m-p/30...

To update the default landing page for all users in ServiceNow, change the User Preference value as follows:

• User preference: my_home_navigation_page
• Old Value: $pa_dashboard.do
• New Value: /now/platform-analytics-workspace/pages/params/library/dashboards