Populate Service Request fields with entries on the requested item

[AEC]

Is it possible to populate a new service request with answers recorded on the associated requested item form?

 My customer would like data from the RITM record to automatically populate the "Short description" and "Description" fields of the Request record  .  I was not sure if this is possible?  Any suggesitons much appreciated 

[kaushal_snow]

@AEC ,

Yes, it's possible to automatically populate the Short description and Description fields of the Service Request  record with values from the associated Requested Item in ServiceNow. ....This can be achieved using Flow Designer, which provides a no code approach to automate such tasks.....

To implement this, create a Flow that is triggered when a Catalog Item is requested. Within the Flow, use the Get Catalog Variables action to retrieve the values from the RITM variables. Then, employ the Update Record action to set the Short description and Description fields of the REQ record using the retrieved variable values. For instance, if you have a variable named request_summary, you can map its value to the REQ Short description field..........

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