"Loading Failed" on filter on interactive dashboard

[tajarichardson]

Hello community, 

I have created a cascading interactive filter for a report on a dashboard, but it keeps getting a "loading failed" error when I try to use it. 

I am really hoping there is another option than to do the fix that is on the HI portal (KB0657531) as I cannot risk changing a glide.rest.api that may impact other functions on our instance. 

[Adam Stout]

Are you loading this on a dashboard or a homepage?  The KB article seems to be referring to Homepages, but you mention dashboards in the post.

Do other filters work?

What do you see when you put on the interactive filter debugger?

Can you include a screenshot of the error and your configuration?  It may be your filter is not configured correctly.

[tajarichardson]

This is on a dashboard. All other filters are working, including another cascading filter. 

[Adam Stout · Accepted solution]

Shouldn't the department come from the department table?  You are going to get one row per record in time card breakdown (which I'm guessing is a lot) all showing the department name (over and over again).

I think your first level should be department (or perhaps project but that seems suspect to me as well).

[tajarichardson]

You are actually a genius. Thank you so much! You're always so helpful. I actually think I have one of your sessions on my "to-attend" list for Knowledge this year.