"Save as PNG/JPEG" report is not available anymore

Ambika K
Tera Contributor

‎04-13-2022 04:13 AM

Not able to download .Jpeg \ .png images from ServiceNow Dashboard. No option available to download as JPEG/PNG

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eumak
Tera Guru

‎04-13-2022 04:19 AM

Hello Ambika, 
It has been seen that some time we are not able to export the report in PNG/JPEG. If sometimes it comes the data is missing from the images.

For workaround you can export it to PDF & convert the pdf to Needed format via third party website.

For more you can go through the support KB from ServiceNow
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0822238


Cheers..!
Happy Learning:)
Tushar

Mark it as helpful or correct, If Applicable


Cheers..!

Happy Learning:)

Tushar
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Ambika K
Tera Contributor

‎04-13-2022 04:46 AM

Thanks for the quick response Tushar.

But we used to have hamburger context menu available near refresh icon. But its not available now. Could you please let me know why its disappeared 

 

Thanks in advance

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Florian BEC1
Giga Contributor
In response to Ambika K

‎04-13-2022 04:59 AM

since the last chrome update it disappeared ... check this KB 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1116146

This problem is currently under review and has no workaround

Ambika K
Tera Contributor
In response to Florian BEC1

‎04-13-2022 06:42 AM

Thank you so much Florian. Hope the issue will be addressed soon.

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