Record the initial priority of each ticket

[Dharani7]

Hii all,

There was a customer requirement that we need to record the initial priority of customer ticket as well as requested item in the form of report. I have created a priority metric for this but it records the duration of all the priority changes done in each ticket. But i need to get only the initial priority.

Can some one help me with this?

[prasiyal1]

Hi Dharani,

Please confirm that the table is audited, For audit table, you can find the initial priority of each recordfrom the audit table

Thanks

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