Records are opened in classic view

[lmorlupi]

When I drill on my Workspace Dashboard widgets, records are opened in classic view (https://[instance].service-now.com/now/nav/ui/classic).

This issue occurs with sn_app_analytics_w plugin at version 4.2.3 or version 5.0.5.

From the workspace List, records are correctly opened in the workspace view.

[aamcclur3]

I'm getting this same issue and can't understand what the problem is. My dashboard widgets are not opening correctly as you stated but the list in the workspace works just fine. A solution would definitely help. I build the workspace in App Engine Studio. Somehow it got installed and when we cloned our instance to the Washington version it was removed and the workspace no longer worked as expected. I installed the latest version of the performance analytics plugin sn_app_analytics_w : 4.2.4

[omarsabb199]

Mee too, having same issue how do i change this behaviour ? I'd like the records to open a new tab similar to how the list menu functions, i wouldn't like to view the classic view.

[jeffrubinoff]

Quoting @marta:

We are working to deliver in Zurich the option to navigate to the Next experience/Workspace UI list and forms from Platform Analytics pages.
We are working with the List team to understand when the Next Experience List and Forms will be made available for all the users instead of the Core UI version and when we will be able to drill-down to the view of the list that was selected as "default" by the user.

If you have your own Workspace you can configure in that workspace to redirect to the Workspace list and forms page instead of using the default redirection from the Dashboard component.

[jeffrubinoff]

In W we moved from having Platform Analytics in a workspace to having it in the unified navigation. Part of that move included the chart interaction to data source, which for table data sources moved from an event handler opening a Simple List component to opening the default Platform view of table records. That view is still in Core UI. There were technical reasons for that decision. Workspaces still use the pre-Washington event handler.
As of now, you cannot do anything about this behavior. We are investigating options for improving this experience.