Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Records are opened in classic view

lmorlupi
ServiceNow Employee
ServiceNow Employee

When I drill on my Workspace Dashboard widgets, records are opened in classic view (https://[instance].service-now.com/now/nav/ui/classic).

This issue occurs with sn_app_analytics_w plugin at version 4.2.3 or version 5.0.5.

From the workspace List, records are correctly opened in the workspace view.

 

6 REPLIES 6

Oumaima Dahmani
Tera Contributor

Hello All, 
Were you able to find a solution or a workaround for this behavior ? Thank you!

jan_svihalek
Tera Expert

+1

Also facing this issue. I even think that the data visualizations should have option to say in which workspace should the drill down lists/data be opened rather than going to the classic UI which is confusing to end users.