Records are opened in classic view
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‎07-14-2024 07:25 AM
When I drill on my Workspace Dashboard widgets, records are opened in classic view (https://[instance].service-now.com/now/nav/ui/classic).
This issue occurs with sn_app_analytics_w plugin at version 4.2.3 or version 5.0.5.
From the workspace List, records are correctly opened in the workspace view.
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‎12-21-2024 11:21 AM
Hello All,
Were you able to find a solution or a workaround for this behavior ? Thank you!
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‎01-22-2025 08:24 AM
+1
Also facing this issue. I even think that the data visualizations should have option to say in which workspace should the drill down lists/data be opened rather than going to the classic UI which is confusing to end users.
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3 weeks ago
@jeffrubinoff
Could you please confirm whether this functionality was delivered in Zurich? Similarly, we are trying to get our users to use Risk Management Workspace but every time they access a list via a dashboard/report in Platform Analytics it takes the user back to Classic Environment.
Many thanks
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3 weeks ago
No. They still haven't implemented this in a good way. There are workarounds available, but this is truly a huge oversight.
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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3 weeks ago
Appreciate the update Mark. I agree it's a huge oversight. I'm really struggling to get my users to adopt Risk Workspace as their primary way of working and the system constantly takes them back to Classic.
We have noticed in BCM there are "Open in Workspace" buttons on most forms in Classic. This would also be really useful in other modules to get users easily back to a Workspace view.
