Records are opened in classic view

lmorlupi
ServiceNow Employee
ServiceNow Employee

When I drill on my Workspace Dashboard widgets, records are opened in classic view (https://[instance].service-now.com/now/nav/ui/classic).

This issue occurs with sn_app_analytics_w plugin at version 4.2.3 or version 5.0.5.

From the workspace List, records are correctly opened in the workspace view.

 

6 REPLIES 6

Oumaima Dahmani
Tera Contributor

Hello All, 
Were you able to find a solution or a workaround for this behavior ? Thank you!

jan_svihalek
Tera Expert

+1

Also facing this issue. I even think that the data visualizations should have option to say in which workspace should the drill down lists/data be opened rather than going to the classic UI which is confusing to end users.