Report of tickets handled by assignment group

[Gabriel Macedo]

Hi, I'm trying to find out if there is a way to extract the report that shows all assignment groups the ticket passed through?

I thought of creating a table with the name of the assignment group.

Has anyone done this? can you help me?

Thanks.

[Saurav11 · Accepted solution]

Hello,

Create a report on the metric Instance table(metric_instance)

Apply the filter Definition is Assignment Group

Then group it by ID field.

You will get all the Incidents with all the assignment group in the value field they have passed through

Please mark answer correct/helpful based on Impact.

[Saurav11]

Hello,

If my answer worked for you will appreciate if you can mark it as correct.

Thanks.

[Gabriel Macedo]

It worked, the report brings the information I needed.

Thank you very much.