Manual or Automated Indicators

[Nenad Berbatovi]

Hello,

I created a custom table in which I imported data from our call manager (data from Service Desk calls). 

This data is a row data, not already calculated metrics.

Now I would like to make some indicators based on the data imported in this new custom table.

I would like to know if my indicators will be considered as Manual or Automated ones.

Best regards

Nenad

[Sai Kumar B]

Hi @Nenad Berbatovic 

Manual indicators will not be used to calculate scores from the database they are generally used for the data coming from third party systems 

For reference - https://docs.servicenow.com/bundle/rome-now-intelligence/page/use/performance-analytics/task/t_Creat...

Automated indicators are better to calculate scores to analyze the performance of process recorded in Servicenow tables, You can use OOB automated indicators if they're suitable else you can create a new one

For reference - https://docs.servicenow.com/bundle/paris-now-intelligence/page/use/performance-analytics/task/t_Crea...

[Thomas_Davis · Accepted solution]

If you have some sort of job that will be updating the table with your imported data, then the table will act like any other table to an Indicator Source, which would then populate your Automated Indicator.

[Nenad Berbatovi]

Thank you! Yes, that's exactly what I would like to achieve. 

Best regards