Report on Average Response time and Resolution time

[nanisonline]

Hi Folks,

I would like to know how to create a Weekly trend report on Average Response time and for past 12 weeks and similar trend report on Average resolution time.

Please guide me in this case, and appreciate your help

Thanks in Advance,

Regards,

Naveen Beswa

[Waldo Lavaut1]

Do you mind sharing which indicators are measuring this KPI?

Where can I find them? Is it within one of the PA success packs?