Report showing incidents between 8pm fri and 8am mon - how???

[Christine Ayre]

Hi,

I think I may be asking too much, but I ideally need 1 report showing the trend of tickets raised on a weekly basis between 8pm on a friday though to 8am on a monday, by priority. 

I have figured out trend but you can't chose hour and day together.

Any easy suggestions without going into the scripting or similar?

Thanks

[Yaraslau]

Give us what you have with pictures please

[Christine Ayre]

 

and I only get tickets created over night - I also want those during the day sat & sunday

The problem is that I want all tickets created between 8pm fri and 8am mon.

[Yaraslau]

As I can see you already set Trend By Created

Just try to use Created on or after and  your time

Or I don't got right your point

[Christine Ayre]

I want all tickets raised after 8pm on a friday until 8 am on  a monday - so:

20:00 - 23:59 friday

00:00 - 23:59 saturday

00:00 - 23:59 sunday

00:00 - 07:59 monday

This report gives me the following:

20:00 - 23:59 friday

00:00 - 07:59 saturday

20:00 - 23:59 saturday

00:00 - 07:59 sunday

20:00 - 23:59 sunday

00:00 - 07:59 monday

So I am missing those between 08:00 and 19:59 on both sat & sun.