Cascading filter problem

Annika Aaltonen
Kilo Guru

Hi all,

I'm trying to set up a Cascading filter, but can't get it to work.

 

My reports that this filter should run on are on the task_sla and sc_req_item table. We have two choice type fields on the sc_req_item table (inherited from task table) called u_product_category and u_product_subcategory, where the latter one's possible values are dependent on the first one's value. 

 

Now I want to create a cascading filter where you first select the u_product_category, and  then in the second filter you now have a list of options to select ONLY from the choices in u_product_subcategory which have dependent value == your selection for u_product_category.

 

I tried different approaches but nothing seems to work so far. The filter for u_product_category seems fine but the logic breaks around the filter for u_product_subcategory.

 

This is what my "parent" cascading filter looks like:

find_real_file.png

 

This was my first attempt at the "child" cascading filter:

find_real_file.png

Since that doesn't work (I only get option 'All' under the filter for Product Subcategory), I attempted the following approach:

find_real_file.png

Also not working... It just says Loading failed. Is it something I'm missing here? Or is this even possible?

TIA,

Annika

1 ACCEPTED SOLUTION

JP - Kyndryl
Kilo Sage

Hi Annika,

Unfortunately, cascading interactive filter works only on Reference fields, not on Choices.

https://community.servicenow.com/community?id=community_question&sys_id=d37a1d7adbc20010d82ffb24399619cc

 

Regards.

JP

Regards,
JP

View solution in original post

1 REPLY 1

JP - Kyndryl
Kilo Sage

Hi Annika,

Unfortunately, cascading interactive filter works only on Reference fields, not on Choices.

https://community.servicenow.com/community?id=community_question&sys_id=d37a1d7adbc20010d82ffb24399619cc

 

Regards.

JP

Regards,
JP