Report to pull the active incidents every week
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‎07-25-2018 03:35 AM
Hi All,
I would like to pull a report that shows active incidents every week.
Example: If a ticket is opened on 10th july it should display in the report and the same ticket should not be visible if it is closed by the next week in my weeky report. That being said the report should display every week's active incidents only.
If the ticket is active on 10th july it might be closed by 25th july. So the bar chart should display something like below
Please help on adding the conditions to achieve like above.
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‎08-09-2018 10:42 PM
Hi Adam,
When an incident is opened on ex: 1st Aug and it is been active till 17th aug and closed on 18th aug. I should see that incident in every week i.e from 1-17 aug and it should not be seen on 18th Aug. Is that possible? If yes, can you please let me know the steps to configure such report?