Runs on page count not be updated in Report statistics table

[Yanhong Huang]

Hi everyone

The following reports in the same dashboard, I open the dashboard and the last run time will be updated, however the 'Runs on page' count still 0.

May I now why cause the  'Runs on page' cannot be updated?

[SuyashJ41731830]

Hi
@Yanhong Huang 

It must be because of possible reason

1. Widgets are Loaded Asynchronously (or Not at All)

• If the report is below the fold (not visible when the dashboard is opened), it may not run.

• Lazy loading behavior means only visible widgets are executed initially.

• Scroll to the report in the dashboard.

• Confirm if it loads visually.

  • If the report is using a cached result, it may not be counted as a "run" on the page.

    You might try enabling "Run on load" on the widget settings.
    
    
    

    2. Report is Cached

  • Go to the report’s data source or widget config and ensure caching is disabled or appropriately set.

  • Try disabling "Use report caching" in the widget settings.

  • The current user may not have permission to view or execute the report, even though the dashboard opens.

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    3. User Permissions or Roles

  • Check ACLs for the report/table.

  • Test with a user that has full PA roles.

  • If your report is embedded in a custom widget or HTML block, it may not be tracked as a standard PA widget.

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    4. Custom Widgets or HTML Blocks

  • Try using a standard PA report widget for testing.

  • Custom implementations may require manual tracking.

  • The widget itself may not be set to track usage.

    ---

    5. Incorrect Widget Configuration

  • Edit the widget on the dashboard.

  • Look for the “Log usage” or “Track usage” option (if applicable).

  • Check report settings > “Usage Analytics”.

• • Network issues or dashboard load failures may prevent full widget execution.

    ---

    6. Page Not Fully Loaded

  • Use the browser’s Developer Tools (F12 > Network tab) to confirm all report data is loading.

[SumanthDosapati]

@Yanhong Huang 

I am able to replicate this in my instance as well.

I would suggest to go with a Support Case with ServiceNow.

Also please post the updates here once you get any help from ServiceNow so that it benefits others.

Regards,
Sumanth