On October 1st, 2025, we were scheduled to have a session on the AI Agent Dashboard; however, some unforeseen events prevented the Speaker from joining the session. The AI Agent Dashboard session has been rescheduled for October 29th, 2025.
So in its place, we had an impromptu Ask the Experts session. Questions and Answers are below.
Q1: For data snapshots that come with Raptor DB Pro, do data snapshots allow count distinct and average?
A1: Click here for the Live Answer
A1: Part 2, Click here
Q2: What is the latest info on when legacy reporting functionality will not be able to be used, and any other similar info you all have?
A2: Click here for the Live Answer
Q3: Will classic reporting, PA, and Dashboards work beyond the Australia release? Recent web/ai searches say that they will no longer work.
A3: Click here for the Live Answer
Q4: Can you still maintain/change them?
A4: Click here for the Live Answer
Q5: Seems like pivot table no longer supports 'list' type field. Will this be added back at some point?
- Use case: I want a pivot table where rows are based on a list field to group by/row/column
A5: Click here for the Live Answer
A6: Click here for the Live Answer
Q7: Still quite a few bugs on the new functions for PA dashboarding... is there a quicklist for items to check off?
A7: Click here for the Live Answer
Q8: When using indicator to create a new visualization, applying breakdown as conditions, two issues:
- Operator only has “is”
- Only “and” among all breakdowns
A8: Click here for the Live Answer
Q9: When enabling data cache, indicator scorecard shows no data. Refreshing won’t fix it. Change cache expiration time won't help either. It only happens with scorecard visualization.
A9: Click here for the Live Answer
Q10: As per last qna, there was a topic of dynamic data binding. that gave me a great boost. One quick follow up, if we want to make filters of the data, which we copied via debugger> $0.getresolvedproperties() for the visualization dependent on other client state param? right now the data visualization wont re- render with the updated client state param.
A10: Click here for the Live Answer
Q11: Is there a way to hide all breakdown elements without data? only view those breakdown elements with data.
A11: Click here for the Live Answer
Q12: How can we adjust decimal formatting in the single score data visualization? In the migrated report, the single score displays as 0.00 when no data is available. How can we configure it to show a whole number (0) without decimal places in such cases?
A12: Click here for the Live Answer
Q13: Is there any consideration to allow creating a field on the fly in a report at some point in the future?
A13: Click here for the Live Answer
Q14: Drill-down functionality is not working on the migrated reports. What is the recommended approach to resolve this issue? Is it necessary to recreate the data visualizations and manually reconfigure drill-down features for each migrated report that previously included them?
A14: Click here for the Live Answer
Q15: Wondering if there is any update on this issue, that changing visualization type resets the data source. It's so disheartening to bulid out a complex filter, only to realize you needed a list instead of a bar or single score (or vice versa) and have to rebuild everything. I've verified it is not fixed in Zurich: https://support.servicenow.com/ideas?id=view_idea&sysparm_idea_id=a12c8c2387afa65c57288519dabb350e&s...
A15: Click here for the Live Answer
Q16: Also wondering if there is any update on PRB1935647, that extended table attributes are not available on Platform Analytics. We were advised to create database views as a workaround, but that is really painful for the number of reports that would need to be update to use the database views to make this work.
A16: Click here for the Live Answer
Q17: When will ServiceNow have governance tools to track what table data is being exported through a schedule?
A17: Click here for the Live Answer
Q18: Will we ever be able to create filters on variable contents?
A18: Click here for the Live Answer
Q19: Just researching if AI Agent dashboard will need Performance Analytics? I'm seeing things that are indicating that Performance Analytics will be eventually replaced with Platform Analytics. Does this mean that everything in Performance Analytics that's currently requires a Pro license will be available in standard?
A20: Click here for the Live Answer
Q20: Is there a way to see SLA timelines for the ticket in a workspace interface? I am used to investigating SLAs timelines in Core UI, but our teams are encouraged to work within HR Agent workspace, and I was not able to see the SLA details except just listing them with some basic information.
A20: Click here for the Live Answer
Q21: Is there a way to embed one state param into another state param?
A21: Click here for the Live Answer
Questions answered via type are attached below.
Prior Platform Analytics Academy Sessions by Year
Click on the year below for all Platform Analytics Academy sessions held that year.
2025 | 2024 | 2023 | 2022 | 2021 | 2020 | 2019
Click here to see our upcoming schedule of events!
