Scheduled Report Errors on PDF - "Error: Export failed using AVP servers"

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Not applicable

Currently having an issue where we're seeing an error on several scheduled reports. They are all being exported in PDF format, and are all 'bar' report types with some type of graphic.

The errors do not appear when running the report manually in the back-end, nor do they appear if the 'Execute Now' action is triggered on the scheduled report. They also appear regardless of whether the scheduled report is run as 'System Administrator' or any other user.

We've updated the following system properties with a value of 'http://parexport', as per ServiceNow's instructions, but are still encountering the issue. Has anyone dealt with this before, or have any ideas on what may be the root of the issue?

- com.snc.whtp.host

- glide.chart.whtp.host

- glide.chart.avp.host

- glide.chart.avp2.host

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1 REPLY 1

Kalyani Jangam1
Mega Sage
Mega Sage

Hi,

Check this out

https://community.servicenow.com/community?id=community_question&sys_id=983a56e1dbb6e7409a64e15b8a961990