scheduled report sending pdf only

[Nitin26]

HI All,

Recently my instance upgraded to San Diego and now we are getting an issue with scheduled reports as It's sending reports in pdf format instead of excel(.xlsx). If I am am scheduling a new report it's working fine. Please suggest.

Thanks in Advance.

[shivamd]

Hello All,

I am also facing the same issue and i debugged and found that, In the scheduled report record, if "Run as" user is not exists in the ServiceNow  then it will not work and sent as blank report with PDF.

So, I have changed the "Run as" field with my user name and executed again and it was worked .

Thanks

Shivam