Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

SCIM based provisioning

puja kumari
Tera Contributor

HI,

I have configured the scim configuration in servicenow and provided the tenant url and secret token to azure team but when they try to test the connection , they are receiving this error - The "System for Cross-Domain Identity Management Credential Validation Unavailable"  how to resolve this error. please see the ss below-

 

 

pujakumari_0-1755065752996.png

 

Thanks

2 REPLIES 2

Mark Manders
Mega Patron

The error already point to the issue: wrong credentials. Are you sure everything is configured/copy/pasted correctly?


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

Bhuvan
Giga Patron

@puja kumari 

 

Check whether your credentials are correct. If yes, check if you have whitelisted all Azure AD IPs in SCIM network policy.

 

https://learn.microsoft.com/en-us/azure/databricks/admin/users-groups/scim/aad

 

This is from snowflake integration but logic is applicable for ServiceNow integration as well,

 

https://community.snowflake.com/s/article/Error-code-SystemForCrossDomainIdentityManagementCredentia...

 

Thanks,

Bhuvan