SCIM based provisioning

puja kumari
Tera Contributor

HI,

I have configured the scim configuration in servicenow and provided the tenant url and secret token to azure team but when they try to test the connection , they are receiving this error - The "System for Cross-Domain Identity Management Credential Validation Unavailable"  how to resolve this error. please see the ss below-

 

 

pujakumari_0-1755065752996.png

 

Thanks

2 REPLIES 2

Mark Manders
Mega Patron

The error already point to the issue: wrong credentials. Are you sure everything is configured/copy/pasted correctly?


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

Bhuvan
Kilo Patron

@puja kumari 

 

Check whether your credentials are correct. If yes, check if you have whitelisted all Azure AD IPs in SCIM network policy.

 

https://learn.microsoft.com/en-us/azure/databricks/admin/users-groups/scim/aad

 

This is from snowflake integration but logic is applicable for ServiceNow integration as well,

 

https://community.snowflake.com/s/article/Error-code-SystemForCrossDomainIdentityManagementCredentia...

 

Thanks,

Bhuvan