Unable to see Unit in Formula Indicator (Perfomance Analytics) PA

[Waldo Lavaut1]

I was assigned the pa_power_user and pa_data_collector roles for Performance Analytics in a production instance.

I attempted to create a Formula Indicator to get some averages. 

I noticed that I was unable to see the Unit in the formula Indicator: 

I also attempted to see if I was able to the Units in Performance Analytics -> System -> Units but, I'm getting: 

Security constraints prevent access to the requested page 

The SN Documentation says that I can create a Unit if I have at least the `pa_data_collector` role. 

However, as stated above, I'm still not able to see the Unit. 

Link to SN Docs Create A Unit

[Thomas_Davis · Accepted solution]

Is there another user with the same roles as you that you can test with to make sure they see it or don't see it?  If they have the same roles and you confirm that you have the correct roles, you should get with your Admin and see if something else is going on.  The biggest thing is verifying that you have the role needed to access the Unit and then confirming with another user with the same role, that they do also.

If everything looks correct and you get with your Admin and they say everything is right, then I would suggest you put in a HI Incident to see if something else is going on.

HI Incident

Hope this helps,

[Waldo Lavaut1]

Hi Thomas, great to hear from you. I got an PDI on developer.service-now.com and created a dummy user with the same exact roles I have on the prod instance that's having the issue. I was able to see the Unit for Formula Indicators. 

So clearly, the roles are working as expected, and the documentation seems to be correct as well.

After confirming this, I'm more inclined that there might be some ACL rules interfering with my access.

Thanks a lot!  

[rlatorre]

Users require read access to the underlining pa_units table which OOB requires role treemap_user.

[Ed Shooshanian]

This seems to be the correct solution.  Added this role to myself and can now see the Unit field.  I would still say this is a bug as it should be included with any PA roles which allow for the creation of indicators.