service portal usage reporting

[zachw]

Has anyone set up reporting to track service portal use? If so, what reporting do you have and how did you do it?

[Piotr Ba_amut1]

Hi Prajakta, 

Please, take a look at the definition below: 

1. 

2.

3.

4. 

[shambhu]

Hi Piotr,

Can u guide me to how to build reports for "Total number of hits so far   (total number, gauge)" and "Amount of users who visited Portal by days, weeks etc". i have the similar req. it would be great if u can provide the steps

Many thanks,

Shambhu

[terrieb]

While I put this dashboard up and shared with the Managers group with the pa_power_user role, they can view the dashboard but can't drill down into = keep getting the "security restraints" popup

I went into the ACL for this and it shows they have the role to access but still doesn't work.  Looking for a reason why???

Thanks

[Tracy Davis]

You need to update all 3 of the OOB read ACL's on sp_log and sp_log.*

Add ITIL role and then remove the sp_admin role. 

[terrieb]

This did work!

Thanks