We are trying to create a dashboard of tickets that will be displayed on a big monitor on our data center and we want to do it via service portal (more control on the layout). One crucial part of this is real time counters. We currently have this using the dashboard on fulfiller view and want to create a widget on SP to do the same.
One option we have is to modify the out of the box Report widget on service portal (Jakarta) to make it update in real time similar to how the single counters are updating in real time on dashboards.
Other option would be to create our own. We found this real time counter on ServiceNow Share however it only shows the correct value on 1st load, then on next update the counters are wrong.
What's the best approach to do this? We simply want to enter the queries for each counter so we can quickly develop the whole dashboard.
