Sharing Option not visible for REPORT ADMIN

[anubhavkapoor76]

Hi All,

A user created a report on the Platform and Report Admin wants to share that report.

But the sharing and other options are not visible. 

Is there any specific reason?

[anubhavkapoor76 · Accepted solution]

I reproduced this use case with a Out-of-box report "Service Portal KB Article Views" which Report admin was not able to share.

Then i realized that the user also needs a sp_admin access to share this report.

My conclusion: Adding itil role should do the trickfor all platform applications. Exception to it is only Scoped Applications reports ( like HR) which needs specific Aplication level access to Reporting admin.

Hope it all makes sense!! 

[Thomas_Davis]

I am sorry that I did not ask that, itil role is definitely needed.  I was thinking that the user had that by default and then you added report_admin.

I am glad you were able to figure it out.

[anubhavkapoor76]

Is it due to Application Scope of Report - being Global or in some scope?

[Sajilal]

Hi Anubhav,

The user might have created  the report and hence its not global, as an admin can you find the report from the Reports table and make it Global. once done i think it should be available to view for report_admin too and can change the sharing option then accordingly.

Please Mark as ✅ Correct if this solves your issue and also mark ???? Helpful if it helps resolve your problem.

Thanks,
Saji

[anubhavkapoor76]

Hi Sajilal,

By Admin do you refer to Platform Administrator?

Also id user has created the report then it should be visible to report_admin to edit.Is there any private scope?