Sharing Option not visible for REPORT ADMIN

anubhavkapoor76 · ‎08-17-2020

Hi All,

A user created a report on the Platform and Report Admin wants to share that report.

But the sharing and other options are not visible.

Is there any specific reason?

anubhavkapoor76 · ‎08-19-2020

I reproduced this use case with a Out-of-box report "Service Portal KB Article Views" which Report admin was not able to share.

Then i realized that the user also needs a sp_admin access to share this report.

My conclusion: Adding itil role should do the trickfor all platform applications. Exception to it is only Scoped Applications reports ( like HR) which needs specific Aplication level access to Reporting admin.

Hope it all makes sense!!

Cheers!!
Anu

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anubhavkapoor76 · ‎08-18-2020

Hi Thomas, Yes he is able to see.Any exceptions when he doesn’t see it?

Cheers!!
Anu

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Thomas_Davis · ‎08-18-2020

The report_admin should be able to see it if they can see the reports in the sys_reports table. I would put in an Incident with HI, something else seems to be going on.

anubhavkapoor76 · ‎08-18-2020

I believe that so...its weird....however when i see the ServiceNow docs of "Report Sharing" then it says.....Report admin can share reports only when it has been shared with a user,group or everyone...tricky!!

https://docs.servicenow.com/bundle/orlando-performance-analytics-and-reporting/page/use/reporting/ta...

Cheers!!
Anu

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Thomas_Davis · ‎08-18-2020

Possible to have the person that created the report to share it with some random person and then see if the report_admin can see it?

anubhavkapoor76 · ‎08-18-2020

Owner of report had role of report_user which cannot share with anyone.

Cheers!!
Anu

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