Show tickets created via the customer portal

[David_W]

I have been asked to create a dashboard showing all tickets that have been created via the customer portal. However, i cant find any fields to search on for this.

Incidents are easy as there is a source field but Service Requests don't have anything like this, nor do the Requested Items or Catalog Tasks. I have searched online and spent hours fighting AI to try and work out a solution. 

Is there any nice easy out of box solution  I can use to report on all tickets created via our customer portal? It can't be this hard.

[glideFather]

Hi @David_W,

For the Service Request submitted via catalog items, I would expect that 99 % are submitted from portal... or do you mean from one particular portal not portal in general?

[David_W]

Portal in general

[Ankur Bawiskar]

@David_W 

tickets? what does that mean? is it just INC or Case?

[David_W]

Incidents, Requests, what ever other Tasks can be submitted via the customer portal though I don't think we use Cases.