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Show tickets created via the customer portal

David_W
Mega Contributor

3 weeks ago

I have been asked to create a dashboard showing all tickets that have been created via the customer portal. However, i cant find any fields to search on for this.

 

Incidents are easy as there is a source field but Service Requests don't have anything like this, nor do the Requested Items or Catalog Tasks. I have searched online and spent hours fighting AI to try and work out a solution. 

 

Is there any nice easy out of box solution  I can use to report on all tickets created via our customer portal? It can't be this hard.

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4 REPLIES 4

GlideFather
Tera Patron

3 weeks ago

Hi @David_W,

 

For the Service Request submitted via catalog items, I would expect that 99 % are submitted from portal... or do you mean from one particular portal not portal in general?

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This reply is 100 % GlideFather and 0 % AI
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David_W
Mega Contributor
In response to GlideFather

3 weeks ago

Portal in general

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Ankur Bawiskar
Tera Patron
Tera Patron

3 weeks ago

@David_W 

tickets? what does that mean? is it just INC or Case?

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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David_W
Mega Contributor
In response to Ankur Bawiskar

3 weeks ago

Incidents, Requests, what ever other Tasks can be submitted via the customer portal though I don't think we use Cases.

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