SIngle score reports with drilldowns on dashboards don't launch in new tab

[malati]

Has anyone found a solution on how to have a drilldown list report, from a single score report on a dashboard automatically generate in a new tab?  If the single score report doesn't have a drilldown associated with it, it launches fine in a new tab.  The single score widgets on a dashboard don't lend themselves to display drilldown list reports with multiple columns.

Thanks

Maria

[JoeZeppy412]

I'm having the same problem. On a dashboard, a single score report is generally a very small size. If I create a drilldown behind that, in this case its a donut chart breakdown by request item, the chart renders in the same tiny window, which makes it completely useless. I cant believe this is by design?

 

[Marcello Correa]

I believe you can create a new List UI view (with only the columns you need) for your report so you don't have to rely on the drilldown list view. First, you have to make the List UI view field visible in the "sys_report" table and then selected a valid list view. You may even be able to use the same view you are currently using for your drilldown.

[malati]

Thanks Marcello.  I will speak to both the Change Manager and our ServiceNow Admin and see if they agree to the new List UI view.  Was trying not to go down this route but if it's the only way then that's the one i'll need to follow.