As we are prepping to upgrade to San Diego, we need to target communication to analyst who have "Homepage" set under their general settings. How do we find who has that setting? (Screenshot of setting attached)
HI Team, I have requirement, where I need to set a filter to check for a specific day from laskweek. Example: I need to fetch records where the "week_starts_on" that specific day. I have written the logic in a script Include and want to call that in...
I'm looking to create a graph to show ticket closure times for all ticket types. E.g. X tickets closed same day, Y tickets closed 2 days etc. What config would I need to do this? I've tried a few different set ups but the graph keeps adding the vast ...
we are looking for a way to make show ServiceNow reports outside of ServiceNow like in an intranet webpage. Is it possible something like making the report public and include them as an iframe in the web page? Technically I believe it should be poss...
Hey everyone, I did a report that shows the expired licenses, it shows the total of licenses, as the image below. What I'm trying to do is, in this report I need the 'chart title' to be translated to Spanish and Brazilian Portuguese. I tried to chan...
I have written a script include function P2_Count() { gs.log("Inside Script include"); var str = []; count = new GlideAggregate('incident'); count.addEncodedQuery('assignment_group=6351d485db4e67803629f7051d9619e9^priority=2^active=tru...
Currently having an issue where we're seeing an error on several scheduled reports. They are all being exported in PDF format, and are all 'bar' report types with some type of graphic. The errors do not appear when running the report manually in the ...
As a change manager, we are assuming that some changes happening in couple of CI's without change manager knowledge and proper change request. So we just want to know How we can check the unauthorized change happened in any CI's without Change reques...
How can i fetch the SysID along with user name of the SNOW users in a report ?
I'm working on the report to display Catalog Variables along with Task, Item and Request. I've created a database view to join sc_req_item, sc_task and sc_item_option_mtom tables. The report displays all variables with value in the same row. Is it po...
Hi,I have a before query business rule on a table where the records are displayed to the user depending on the roles. It is working fine for the records in the table. There is a report for the same table. The report needs to display the count of all ...
Hello, Attempting to find a way to adequately report between the wu_appointment, interaction (and/or interaction_related_record), and incident tables. If I create a report from the wu_apointment table, I can obtain WUA and IMS numbers, but cannot fi...
How do I create a widget that would show how many inc tickets were open on a specific day, in Performance Analytics? For example, if I want to show how many tickets were open on the first day of each month for the entire year. Thank you in advanc...
ServiceNow recommends that you have at least 30,000 to 300,000 data. What if we have less than that for predictive intelligence module.
Hi! In incident and Request management we can attach a quick message template using email client. How can I report on which assignment groups used which quick message template/vice versa?
