Hi All, I've been asked to come up with a report that provides duration between states for a task (sctask). Example - If a task was in state of Pending, and then later got changed to Pending Vendor, how long was that duration from Pending to Pending ...
Hello,I am a new here. I have a question. Can i get list of all script what have ran when i opened a ritm or task?
Hi, I have a "Multi-level pivot table type" report on table "resource_allocation_daily". Where it is supporting only 5 rows and 3 column. So I want to populate 2 field value by concat with below function in report:- "glidefunction:concat(u_project_de...
Hello, How can i Display percentage of incidents that achieve first call resolution, and a provide a benchmark for what goal of IT is ?
Hi Platform Analytics Community, I have a requirement to report on all Incidents and Tasks assigned to a specific inactive user who is no longer with our company. I am using Task [Task] table but got stuck in how to build the appropriate conditions t...
We have a P1 incident response SLA that attaches when a P1 incident comes into the system. Once the incident is assigned, the SLA completes. Now when the assigned person looks more into the ticket htey find its really a P3 not a P1 and changes it. ...
Hi All, We have a customer requirement where they need a common report for multiple tables. One of the requirements is that they need a report for all the Incidents and Service Requests assigned to a particular group. Could you please help in the so...
Hi All, We have OOB for the Survey Net Promotor Score report but I want to create a report like the same OOB and I created and its showing all the value but the Net Promotor Score score is not displaying can one guide me how to display the NPS valu...
Reporting is not my strongest area so any help appreciated. For every quarter, we need to show how many incidents for a particular team breached or did not breach their SLA target. Below is what we use in the Report and for those that breached, it sh...
Hi, I have created a custom interactive filter which is working fine on task table but when i am using this on reports created based on database view, its not working, task_assessment_detail is a database view name. dbh.publishFilter('task_assess...
This sounded like an easy job, then I tried to do it... My requirement is on the first day of each month to capture what for every assignment group what the top 10 problem records were the previous month. The criteria for ranking is the count of inci...
I have a dashboard providing agents with indicators of requested items (RITMs) in their catalog (items filtered for their assignment group). I would like to add an choice list interactive filter to filter on the catalog item as a choice list (see ima...
Hi I want to understand on how many rows can a user export from the reporting module in service now Is there any limitation on the number of times one can export this data? is there any limitation of the frequency of exports?
Hi All, I need to create interactive filter on Incident number. Any help on this will be highly appreciated. Regards, Girish
Hello ServiceNow Community! I have a tricky request from my leadership team, that I would prefer not to be manual as it currently is. It is to make report names and email reports sent out to be dynamic. For example, if the report is sent on March 31s...
