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Resolved! Addition report ranges

If reporting or filtering on record say by created by and selecting ON 'Last 3 months' we get the correct records returned but can we add other options such as:'Last 4 Months''Last 5 Months''Last 7 Months''Last 8 Months''Last 10 Months''Last 11 Month...

Davie by • Giga Expert
  • 1606 Views
  • 9 replies
  • 0 helpfuls

Resolved! User Not Authenticated error when accessing the Rest table apI in Postman ( GET )

Error found in postman : {     "error": {         "message": "User Not Authenticated",         "detail": "Required to provide Auth information"     },     "status": "failure" }   Does this relate to the permission restrictions I have or is there a d...

Ann32 by • Kilo Contributor
  • 18348 Views
  • 8 replies
  • 7 helpfuls

Resolved! Report last 3 days

Good Morning: I need to automatically generate reports with 3 days information back.I have looked at options with "relative" but none gives me the data I need.Any ideas?Thank you so much for everything.

Aar_n by • Giga Contributor
  • 3363 Views
  • 4 replies
  • 3 helpfuls

Resolved! how to create a script in Performance Analytics

Is there some documentation on how to write scripts in Performance Analytics, meaning the language, functions, syntax, etc.?  All I can find is the following, which presents the concept and a small example but doesn't tell me how to write them: https...

Casey12 by • Kilo Expert
  • 5559 Views
  • 3 replies
  • 2 helpfuls

Resolved! Finding topic ID

Hi   How do you find the sys_id for a topic in VA? I want to get the current VA conversation using "sn_cs.VASystemObject.getTranscriptById(<conversation sysId>)" But I can't seem to find the conversationID nor run the function at all.   Thanks   /Jon...

Jonathan28 by • Giga Contributor
  • 2060 Views
  • 3 replies
  • 2 helpfuls

Resolved! Exporting the report with additional group by fields

when I create a report and have “additional group by” selected. I can see different graph within Servicenow. But, when I export it, it only exports the current grouped graph. Is there a way, when generating the report, it can show all graphs with var...

sindhu11 by • Kilo Contributor
  • 1447 Views
  • 2 replies
  • 2 helpfuls

Resolved! Select Multiple Breakdown Elements

In my organization we have been building reports and dashboard utilizing tabular models. With this we have been able to give the report users the ability to select multiple items in a breakdown as the report can perform this aggregation on the fly. W...

Tom Zink by • Kilo Expert
  • 2535 Views
  • 2 replies
  • 0 helpfuls

attachment download audit log

Hi everyone,  Has anyone come across attachment download logs report in ServiceNow instances?   There are ways to capture if a file is attached or removed, but I wonder if there is also way to know if a file has been downloaded.   Any advice would be...

georgechen by • Kilo Guru
  • 1266 Views
  • 1 replies
  • 1 helpfuls
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