I am suddenly unable to add a widget to existing dashboards in PROD. Does anyone know what may be causing this?We are in Helsinki version.I can click on the +, and select PA in the drop down - but then get stuck on the wheel/loading state.I am not ha...
Hello, Is it possible to have a list report displaying the following information? I am not sure if this can be done even using PA, was wondering if there is a way to achieve this via scripting. If any og you can point me in the right direction...
First off, I know we should have this as a checkbox or drop down but right now, we don't. We have values in multi-line text fields such as "Top 25 = Yes". Is there a way I can use this in an interactive filter? I am hoping I can create a filter t...
We are attempting to convert a report into an indicator we can put in the Analytics Hub for Management. When running the indicator, and comparing to the report results, on most data-points, they match. However, there are some data-points (days) tha...
When running a PA Data Collector job, can anyone tell me what this error means (and what to do about it)?Error collecting for 20220210. Clearing the flushed snapshots for job run with log sys_id 295def2287a50d14303fe58e0ebb3585 java.lang.IllegalState...
What is the calculation behind Actual Hours on the Project? When I pull actual hours, I hesitate if it is accurate data. Sometimes Actual Hours column shows 0 but the total time card hours shows a number greater than 0. Is this a known issue with the...
We want to gather the Alert data to calculate and report the Time to Respond (when someone assigns the alert and starts working on it) but we couldn't find a field to differentiate between the time is taken since Alert is raised to when someone ackno...
Has anyone found a solution on how to have a drilldown list report, from a single score report on a dashboard automatically generate in a new tab? If the single score report doesn't have a drilldown associated with it, it launches fine in a new tab....
Looking at the Change Request data, I see a field called Approval (approved rejected, no longer required etc.) and one called Approval History (which is date based) These values seem to record the current value/state of a given change. In other...
Hello all, I've got some charts for my reporting, but i would like to display weeks number under X-axis. Is there a way to do that ? I havn't got full rights on Service Now, but i have reporting rights. Thanks for your help !
Hi there, We've just installed the User Experience Analytics plug-in and followed the set-up steps for our portal(s). When clicking on 'Dashboard' under User Experience Analytics, it opens a page in a new tab "www.myinstance.com/analytics" but the pa...
Hi everyone. I need to build a dashboard with some sort of visual showing how many changes were completed ahead of schedule. So where the "Actual End Date" was before the "Planned End Date". End goal is to get a percentage or count per month. I can...
Dear Community, I want to create a data dump as a one time report for one key service catalogue item. The report would need to contain our sc_req_item values, sc_task values, sysapprover_approver values in one report for business analysis by another...
We have created one report on "task_sla" table. We are trying to show assignement_group,assigned_to values from task. we dot walk to that field. Values are visible in report from admin view but not from agent/itil/non admin view. ADMIN VIEW NON A...
Hi, We have a couple of chart reports that show true/false counts. In the Style, we used the default color scheme. In one report, the True count in the bar is green and the false is blue. In the other the false is green and the true is blue. How can ...