i have a PA dashboard. My dashboard contains a couple of interactive filters and some reports. when i select values in interactive filters my report is changing which is correct.Now i am closing my tab and logging out. if i am logging again later a...
When pulling the PA report, Number of open and overdue incidents I am finding that the report is showing "Canceled" tasks on the incident table on the report too. I cant seem to find the option to filter these out so that they do not show up in the c...
Hi Team, By using PA, I would like to add Min, Max and Average values based on showing data in the reports. Can you please help to achieve this one. Please find the attachment for your reference.
I would like to calculate the "Average Resolution Time" based on our business hours. I have created:2 Automated Indicators: 1) Summed Duration of Closed HR Cases 2) Number of Closed HR Cases1 Formula Indicator: ([[Summed durati...
I have created interactive filters based on extended task tables and other system tables but having trouble creating one based on a variable (selection type) off a catalog item. The ask is to present our users with an Interactive Filter where they ca...
I can't believe I'm the only one wondering this... I've seen similar questions, but not THIS question. ONE of MANY scenarios we have is that we have Incident Tasks assigned to Assignment Groups who participate in Incident resolution. An Assignment Gr...
Can someone help with below issue? It seems that Formula indicators are following breakdowns only partially. I have 3 indicators that follow the same breakdowns and formula indicator that also have those set up:Breakdowns are working fine for individ...
Is it possible to calculate difference between 2 date/time fields using a formula indicator that getting date returned as days, the results to be showed in reports using PA?
We are starting to migrate our metrics and KPIs in to ServiceNow Performance Analytics. We have encountered 2 blocking items from being able to do a full migration and I am hoping that someone here has found a way to address these calculations.1. ...
I'm looking for a way to pull a report that shows an REQ's approver and any RITM approvers related to it. Columns I'd need are REQ, RITM, REQ Approver RITM Approver Requested for I know req would be duplicated... any ideas? I tried from sysapproval...
Hello All, I am trying to share dashboard of a user with their group members, but share button is not visible in our instance. Is there any setting we need to do for share icon to get visible. Thanks in advance.
Hello, I am trying to show a backlog of incidents in one of our assignment groups over a set period of time. When I create a report, I want to 'Trend By': Active, as this will show many incidents were active on each date. However this is not an opti...
Hi, I have a business requirement in performance analytics to show a trend for the 'Average Resolution Time of Resolved Incidents' with a 'Month To Date AVG' time series. I appreciate this requirement is the average of an average. All the options are...
In the context of data collection in Performance Analytics, specifically the com.snc.pa.dc.max_records PA property, I am unsure what the behavior is when the limit is reached: - The warning message (when going over the limit) implies if the limit is ...
Is there a way to do a PA Breakdown by day of week? For example, I have have an indicator for New Incidents Daily. What my management would like to see is a trend of new tickets on Monday, Tuesday, etc. In other words, if yesterday was Monday, was...
