Using the ootb Genius Search configuration and mostly ootb AI Search configuration as well (just Catalog Items + Knowledge). Since the Service Catalog is the primary use of our Portal, I have a slight boost setup for all catalog items and I'm also bo...
I want to add more columns in Data table so is it possible to modify data table? If so then how?
Hello team i have been assigned a task :-Create a report and schedule it on every Monday & Wednesday. tried client script but its not working, how to schedule it on Specific Days. Kindly help with this simple script. Thanks and Regards
I am supporting an organization with offices spread across the United States, and am trying to create a visualized map of all open and assigned SCTASK tickets, mapped according to the location of the assigned individual. I've been successful with thi...
Hi, I would like to get incident history using GET REST API. I've extracted a field like 'reassinged_count' gives me the count of the reassigned times for specific incident but is this possible to get the assignment group names? Example: INC12345 - ...
Hello Guys, Need Quick help on API user account creation for Automation. One of my clients requests the below details. Kindly help me with the solution. 1. Steps to create ID with Web Service only option. This ID will be used for API testing and au...
Hello everyone, I trying to create an incident report (since incident table) that even showing the number of task created inside the incident. this is the id interested: Unfortunatelly, I'm not able to discover the task number in the suggested "choo...
Hello community, Please can you tell me how it is possible to get the current month and year in an email subject? Background, we have a scheduled report, which is sent monthly via email. This email contains excel files with data from the last month...
Hi, can anyone help me with how to enable selections from more than one breakdown at a time on a breakdown dashboard? For example, my dashboard has 2 breakdowns: Assigned to and Assignment Group. The dashboard only allows you to select from one break...
I'm trying to figure out a way to display catalog items with their user criteria like the below. Is this something that can be done with a standard report? ItemAvailable ForNot available forNew ComputerNew York, California, Washington New Phone Flori...
As per my requirement, I want to display success rate of change monthly. To calculate the data I am using PA. I want to show Current Month result as well as the historical data of previous months. Right now, I am getting previous month data only. Is ...
Hi, I have created a Business Service - reference interactive filter. And in the Interactive filter reference i am selecting change task table and reference field is selecting Business Service from dot walking change request record. This does not dis...
Hi Everyone,I am attempting to configure an interactive filter on a dashboard, which displays group names which are: Type: contains > ITIL [AND]Manager: is (dynamic) > Me [OR]Group Member: is (dynamic) > MeI have successfully got the components in gr...
We have a list widget of business services. I am able to filter this list based on Managed by, Assigned to, Supported by and others but how do I filter this by business service? There is no option to choose name because it isn't referencing anythi...
