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06-02-2017 07:31 AM
My SLA timer is set for 00:04:14 yet it gives random Actual Elapsed Times?
1. Yet the "actual elapsed time" sometimes stops at 3 mins or sometimes 4 mins yet still in progress?
2. Additionally once I do hit a stop condition by closing the incident the correct Actual elapsed time is shown?
3. So As you can see below its only after I "close" / "stop" the time does it show correct elapsed time as below. Prior to closing it will display ~ 4 min?
Solved! Go to Solution.
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06-02-2017 02:28 PM
Depending how near it is to breach or if it has breach, it will be updated differently. OOB it's like this:
SLA has default scheduled jobs to regularly refresh the time calculations on each active task SLA.
- SLA update (breach after 30 days): repeats every 5 days
- SLA update (breach within 1 day): repeats every hour
- SLA update (breach within 1 hour): repeats every 10 minutes
- SLA update (breach within 10 min): repeats every 1 minute
- SLA update (breach within 30 days): repeats every day
- SLA update (already breached): repeats every day
Note: By default, the SLA update (already breached) scheduled job will calculate either for up to one year after it was breached or if 1000% of its allocated time is breached. You can set this maximum actual elapsed percentage value property in the SLA Engine properties.
There is also a property that you can set to make it update when you look at the record in a form, to always have the latest numbers when you scroll down to the SLA related list. It's called "glide.sla.calculate_on_display"
//Göran
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03-19-2021 05:09 AM
Hi
Hope you are doing good.
quick question on SLA if sla pauses does it also pauses actual elapse time along with business elapse time?
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03-19-2021 05:09 AM
Hi
Hope you are doing good.
quick question on SLA if sla pauses does it also pauses actual elapse time along with business elapse time?
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03-19-2021 05:09 AM
Hi
Hope you are doing good.
quick question on SLA if sla pauses does it also pauses actual elapse time along with business elapse time?
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03-19-2021 05:10 AM
Hi
Hope you are doing good.
quick question on SLA if sla pauses does it also pauses actual elapse time along with business elapse time?
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01-10-2025 01:54 AM
@Goran WitchDoc
Which tables i can find these below jobs? I couldn't see in scheduled jobs.
- SLA update (breach after 30 days): repeats every 5 days
- SLA update (breach within 1 day): repeats every hour
- SLA update (breach within 1 hour): repeats every 10 minutes
- SLA update (breach within 10 min): repeats every 1 minute
- SLA update (breach within 30 days): repeats every day
- SLA update (already breached): repeats every day