differences between PA scorecard breakdown vis and the same on the Platform Analytics side

jreyna8088
Tera Contributor

‎01-09-2025 11:05 AM

we are currently using Washington DC and are soon upgrading to Xanadu. 

 

I've been experiencing some discrepancies between the two types of data visualizations, essentially the old PA scorecard breakdowns vs the new ones in the platform analytics area.  

 

Specifically, I saw a bug where the number of elements option vanished but returned after changing the color selection in the "presentation" drop down: 

jreyna8088_0-1736449037475.pngbefore

jreyna8088_1-1736449081853.pngafter

except the number of elements doesn't change.  i am still limited to see about half of my records and there is not a number of records per page option that i can find.  trying to build this to see KPIs on about 35 agents. so while i like the new look, it doesn't appear to be working properly.  

 

also when i click into the report similar to how i would click into the analytics hub, this view is different and does not include breakdowns.  is this by design? 

 

any assistance is appreciated.  thanks! 

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SunidhiDalmia
ServiceNow Employee
ServiceNow Employee

‎01-10-2025 04:02 AM

Max elements per page vanishing isn't good. I am not sure why I dont see 'Target color scheme' anymore on both X or W instances but I do see an issue with Max element.. when switching from List to Pivot. So, please open a defect for the same and the team will look into it further. Thank you.