Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Survey trigger now working

AnthonyMull
Tera Contributor

Sunday

Hi

I have a survey trigger in my PDI and is randomly firing, but it is not consistent. Can you help me please?

 

AnthonyMull_0-1765144422807.png

 

0 Helpfuls
  • 182 Views
3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

Sunday

Hi @AnthonyMull 

It shows the interval is 30 days. Are you triggering the survey before that as well?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls

Brad Bowman
Kilo Patron
Kilo Patron

Sunday

Be aware that the Repeat Interval setting of 30 days means any given user (Opened by in this case) will only receive a survey once every 30 days even if the conditions are met more often than that.  Are you testing with different Opened by users?

0 Helpfuls

AndersBGS
Tera Patron
Tera Patron

Sunday

Hi @AnthonyMull ,

 

What do you mean when stating "but it is not consistent"?

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

0 Helpfuls