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Survey trigger now working

AnthonyMull
Tera Contributor

‎12-07-2025 01:53 PM

Hi

I have a survey trigger in my PDI and is randomly firing, but it is not consistent. Can you help me please?

 

AnthonyMull_0-1765144422807.png

 

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3 REPLIES 3

Dr Atul G- LNG
Tera Patron

‎12-07-2025 02:04 PM

Hi @AnthonyMull 

It shows the interval is 30 days. Are you triggering the survey before that as well?

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Brad Bowman
Mega Patron

‎12-07-2025 02:17 PM

Be aware that the Repeat Interval setting of 30 days means any given user (Opened by in this case) will only receive a survey once every 30 days even if the conditions are met more often than that.  Are you testing with different Opened by users?

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AndersBGS
Tera Patron

‎12-07-2025 10:44 PM

Hi @AnthonyMull ,

 

What do you mean when stating "but it is not consistent"?

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/